Photo Guide

The most important part of a pet portrait's quality is the photo you upload. Here's what we asked customers to keep in mind.

✓Upload a photo taken in daylight or in a brightly lit room, and avoid using flash.
✓Photos taken at eye level with your pet look best.
✓Make sure the whole face, ears, and neck are visible and well lit.
✓Avoid blurry, low-quality photos — upload the original photo instead of a screenshot.

Good example photo: a dog close up, at eye level, with soft even lighting

Good photo

Soft, even lighting; a close-up taken at eye level; face and neck clearly visible in a natural pose.

Photo to avoid: a puppy photographed at an angle with the neck and ears not visible

Photos to avoid

The neck and ears aren't visible, the lighting is harsh, and the face is photographed at an angle.

Photo to avoid: a dog lying down, photographed from far away in low light

Photos to avoid

The pet is lying down with the neck not visible, taken from far away, and the lighting is low and blurry.

We knew not every photo could tick every box — we often made portraits of pets who had passed away, so it wasn't always possible to follow every guideline above. In many cases, we could still make it work.